1) We'll ship you a box with prepaid postage.
2) Put your Wink HUB in the box and drop it off at a UPS drop-off location.
3) We'll update your HUB and send it back to you in a few days.
We are incredibly sorry for the inconvenience caused here. If you would like to talk to a service representative, 844-WINK-APP or we are on Twitter @TheWinkApp.
The Wink Team